Shipping and Delivery Terms

Sugar And Crumbs Operating Hours

Our office is manned between 07:00 and 15:00 Monday to Friday.  Any orders received on Friday after 11:30 am will be processed on the next working day, (Monday unless a Bank Holiday)

Click And Collect Service From Our Warehouse

Please note we are not a shop, you cannot have a browse around, we are online only. Unfortunately due to insurance reason you are only allowed up to the reception area.

£30 – Free Collection – Minimum order value for Click and Collect.

£10 – £4.99 Picking Fee – Minimum order value for Click and Collect.

Orders must be placed before 12.30 noon for same day collection. Collections are 10.30am to 2.30pm Monday to Friday – No Saturday or Sunday Collections. 

Collect From:
Sugar and Crumbs
Unit 2, The Gate Centre
Bredbury Park Industrial Estate
Bredbury
Stockport
Cheshire SK6 2SN

Shipping options are clearly shown on the Website, once you complete your purchase.  We use both FedEx and DPD as our main couriers, also Royal Mail

Please help us to help you:

1. Double check that you have given us a full and complete delivery address and postcode – we cannot be held responsible for any errors made at the order stage.

2. If you operate a business from home, and your business is not advertised on the outside of the property, enter your address as you would to receive a private letter, to reduce confusion for the delivery driver.

3. Ensure you select the service that is the correct option for you. Please note that not all options are available to all Postcode areas.

All delivery timescales are estimates, Sugar and Crumbs will not be held responsible for any items that are not delivered on time, and no refunds for delivery fees will be made. Delays may occur due to unforeseen circumstances beyond our control. 

DPD & FedEx Next Working Day Deliveries

This is NOT a guaranteed service, however, DPD & FedEx has a 98% success rate for this service. Please allow for courier delays when placing your order, as Sugar and Crumbs cannot be held liable/responsible for delays to deliveries outside of our control, eg: road traffic incidents, weather constraints, 3rd party delays, or strike action.

Orders must be placed before 12.30 am to be shipped the same day WEEKDAYS ONLY.  We do not deliver DPD or FedEx orders on Saturdays or Sundays. Any orders placed over a weekend/bank holiday weekend/period will be processed, and shipped on the next working day. 

If you choose to leave delivery notes for the courier, eg: leave them in a secure place, these instructions will only be followed at the driver’s discretion, and are not guaranteed. If you choose to divert your parcel to a local collection point, this is at your own risk. Sugar and Crumbs will not be held responsible for parcels that go missing during this transit process as the normal tracking procedure does not apply. No refunds or replacements will be processed if the parcel is unaccounted for. 

DPD & FedEx provides SMS and email tracking updates, provided you have supplied the relevant contact details on your order, therefore ensure you use a mobile number and email address.

Peak Periods

All couriers have peak periods usually around November to mid-January, and around Bank Holidays, therefore your order may be delayed for delivery (including next working day service) during these times. These are all beyond anyone’s control.

Courier Charges

These are clearly advertised on our Website and are subject to change if the couriers amend their prices to us.

International Shipping

Please contact our office for an individual quotation – prices differ depending on physical size of the box, weight of the box, speed of service required, and destination.  We will obtain a shipping price for you once we know exactly what you are wanting to purchase.   

We do provide tracking details once couriers have received the goods.  However, once we dispatch we cannot be held responsible for any delays or losses after the parcel has left the UK.

Postcodes Not Eligible For Next Day Delivery

AB 30-35, 36-38, 41-54, 55-56, BT, FK17-21, G83, GY9, HS1-9, IV1-56, KA27-28, KW0-99, PA20-99, PH15-99, PH15-32, TR21-25, ZE1-3, IM, IV, JE, GY. Whilst next day delivery is successful on the majority of occasions, exceptional circumstances can occur whereby the parcel is not delivered on time. If you are concerned about your delivery, you can always contact us.

COVID-19 Restriction

Whilst all couriers are doing their best, 100% guaranteed delivery service is not always possible.  Delays can happen with new rules and regulations currently in place, please bear this in mind when placing your order. Signed for service is not operating at present – the driver’s GPS position confirms they were at your location and either COVID-19 or HTC (Handed to Customer) is their current method of Proof of Delivery.  These are subject to change as we move out of the restrictions.

Rates

FedEx Priority Shipping 

£6.99 – Priority shipping, this is usually next day, providing your order was placed before 12.30, however as with all things sometimes there is a delay at the courier side, unfortunately there is nothing we can do about this.

DPD
£9.99 – Priority shipping, this is usually next day, providing your order was placed before 12.30, however as with all things sometimes there is a delay at the courier side, unfortunately there is nothing we can do about this.

Highlands/Islands/Northern Ireland – This is not a next day service 

Fedex – All Orders up to 25 kilos – £9.99 we may have to contact you for additional shipping fees.

Unfortunately many couriers apply hefty surcharges to areas that are not on the mainland, such as Isle of Wight, Isle of Man, Canary Islands, Scottish Islands, and some mainland postcodes in the Scottish Highlands, forcing us to add additional postage costs to certain areas. We have tried to source better prices for many years, we are unable to absorb the full cost of this service into your order and as such we do not offer a free shipping threshold for the Parcel services to the UK Islands and Highlands.

We really do sympathise with customers on the UK Mainland that get singled out for additional charges by these companies and we endeavour to minimise these costs and look for better solutions. If you live in any of the following postcodes then you will be offered the Parcel service applicable to your area.

EFFECTED MAINLAND POSTCODES: AB31-AB56, FK17-99, IV1-63, KW1-17, PA21-40, PH9-50, DD1-DD11

EFFECTED UK ISLAND POSTCODES: BT1-BT99, JE1-JE5, GY1-GY10, PO30-PO41, IM1-IM9, HS1-HS9, IV40-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3, EH36, DD9, DG9, TD3, TD5, TD10-13, CA6, CA8, NE69-NE71, PL27-PL35, TR4-TR6, TR9, TR13-TR16, TR27